This Account and Data Deletion Policy explains how users of Trucking Caddy can request the deletion of their account and personal data, what data is removed, what data may be retained and why, and the timelines that apply. This policy is incorporated by reference into the Trucking Caddy Privacy Policy and Terms of Use.
We are committed to honoring your data rights and to making the deletion process as straightforward as possible.
1. Your Right to Delete
You have the right to request deletion of your Trucking Caddy account and the personal information associated with it at any time. This right is provided to all users and is not contingent on your location or the reason for your request.
Deletion requests are processed within the timelines described in Section 4 of this policy.
2. How to Request Deletion
Method 1: In-App Deletion (Preferred)
You can delete your account directly from within the App:
Open the Trucking Caddy app.
Tap the profile icon or navigate to the Menu.
Select Settings.
Tap Account.
Tap Delete Account.
Read the confirmation notice and confirm your identity if prompted.
Tap Confirm Deletion.
Your deletion request will be submitted immediately. You will receive a confirmation email to the address on file.
Method 2: Email Request
If you are unable to access the App, you may submit a deletion request by email:
Email: Support@truckingcaddy.com
Subject line: Account Deletion Request
Include the following in your email:
The email address associated with your Trucking Caddy account.
Your username or display name, if known.
A brief statement of your deletion request (e.g., "Please delete my account and all associated personal data.").
We may contact you to verify your identity before processing the request.
Method 3: Contact Form
You may also submit a deletion request through the Contact/Support page at https://www.truckingcaddy.com/support or within the App under Help & Support.
3. What Is Deleted
Upon confirmation of your deletion request, we will permanently delete or de-identify the following personal information:
Account credentials: email address, username, and hashed password.
Profile information: display name, truck type, home base, and other profile fields.
Location history and saved routes associated with your account.
Private messages or communications with support (after any applicable retention obligation expires).
In-app notification preferences and device tokens.
Analytics identifiers linked to your account.
4. What May Be Retained
Consistent with applicable law and legitimate business purposes, the following data may be retained after your account is deleted:
De-identified or aggregated data: We may retain anonymized data derived from your activity (for example, anonymized location aggregates or usage statistics) that cannot reasonably be linked back to you.
Community-contributed content: Entrance pins, facility reviews, ratings, photos, and road reports you submitted may be retained in de-identified form (your name and account will no longer be associated with them) as part of the community dataset that benefits other users.
Transaction records: Records of any purchases, subscriptions, or payment disputes required for tax, accounting, or financial compliance purposes. These are retained for a period of seven (7) years or as required by applicable law.
Legal holds: Data subject to a subpoena, court order, regulatory investigation, or other legal obligation will be preserved for the duration of that obligation.
Fraud and abuse records: If your account was suspended or terminated for a Terms of Use violation, we may retain a limited record sufficient to prevent re-registration or further abuse.
Aggregated safety data: Safety-relevant data derived from community reports (e.g., road hazard coordinates in anonymized form) may be retained indefinitely as part of the mapping dataset.
5. Timelines
We process deletion requests according to the following timelines:
Acknowledgment: We will acknowledge receipt of your deletion request within three (3) business days.
Deletion from active systems: Personal data will be deleted from our primary production systems within thirty (30) days of your confirmed request.
Deletion from backups: Residual copies in encrypted backup systems are overwritten on a rolling cycle and are fully removed within ninety (90) days following deletion from active systems.
Third-party processors: We will instruct our authorized data processors (cloud hosting, analytics, etc.) to delete your data in accordance with their contractual obligations, which typically align with our thirty (30)-day timeline.
In the event of a legal hold, the timeline for affected data may be extended until the hold is lifted, at which point deletion proceeds promptly.
6. Effect of Deletion
Once your account is deleted:
You will lose access to all account features, history, and settings.
You will not be able to recover your account or any associated data.
Any active subscription will be cancelled. Please also cancel through the App Store (Apple) or Google Play to stop future billing — we do not control billing initiated through those platforms.
Any content you submitted that has been de-identified and retained as community data will no longer be attributable to you.
Deletion is permanent and irreversible. We recommend you export or note any information you wish to retain before submitting a deletion request.
7. Minors
If you are a parent or guardian and believe that your minor child has created an account without your consent, please contact us immediately at the email address below. We will promptly verify and, upon confirmation, delete the account and associated personal information.
8. California CCPA Deletion Rights
California residents may submit a deletion request under the California Consumer Privacy Act (CCPA) using any of the methods described in Section 2. We will respond to verifiable consumer deletion requests within forty-five (45) days. We may extend this period by an additional forty-five (45) days with prior notice. We will not discriminate against you for exercising your CCPA rights.
9. Contact Us
For questions about this policy or to submit a deletion request:
Trucking Caddy LLC
Attn: Privacy Officer — Data Deletion Request
Email: Support@truckingcaddy.com
Website: https://www.truckingcaddy.com/support
We aim to respond to all deletion inquiries within three (3) business days and to complete all deletions within the timelines specified above.