We are here to help. Whether you have a question about the app, need to report an issue, or need to submit a legal or privacy request, the information below will direct you to the right team at Trucking Caddy LLC.
1. General Support
For technical questions, account issues, billing inquiries, or general feedback about Trucking Caddy:
Email: support@truckingcaddy.com
In-App: Navigate to Menu > Help & Support > Contact Us
Website: https://www.truckingcaddy.com/support
Support hours: Monday through Friday, 8:00 a.m. – 6:00 p.m. Central Time, excluding major U.S. federal holidays. We aim to respond to all support inquiries within one (1) to two (2) business days.
2. Privacy and Data Requests
For all inquiries related to your personal data, including access requests, correction requests, account deletion, or questions about our Privacy Policy:
Email: Support@truckingcaddy.com
Subject Line: Privacy Request — [Type of Request]
Please include your full name, the email address on your account, and a description of your request. We will acknowledge your request within three (3) business days. For account and data deletion requests, please also review our Account and Data Deletion Policy for full details on the process and timelines.
3. Legal Inquiries
For legal notices, Terms of Use inquiries, intellectual property matters (including DMCA notices), regulatory correspondence, or law enforcement requests:
Email: Support@truckingcaddy.com
Attn: Legal Department
Law enforcement or government agencies seeking user data or other legal process should direct requests to the legal email address above. We respond to valid legal process in accordance with applicable law.
4. Abuse and Content Violations
To report content that violates our Community Content Rules — including false entrance pins, abusive reviews, inappropriate photos, or other policy violations:
In-App: Use the "Report" button on any review, photo, pin, or report
Email: support@truckingcaddy.com
Subject Line: Content Violation Report
Please describe the content in question, the nature of the violation, and, if possible, the location or identifier of the item. We review all reports and take appropriate action, though we cannot respond individually to every submission.
5. Business Inquiries and Partnerships
For advertising, data licensing, fleet enterprise plans, API access, or other business partnership inquiries:
Email: business@truckingcaddy.com
Please include a brief description of your company and the nature of your inquiry. We will route your message to the appropriate team member.
6. Press and Media
For press inquiries, media requests, interview or speaking engagement requests:
Email: press@truckingcaddy.com
7. Mailing Address
To reach us by mail for formal legal notices or other written correspondence:
Trucking Caddy LLC
Legal and Privacy Department
United States
Note: Routine support requests sent by postal mail may experience significantly longer response times. We strongly recommend using the email addresses listed above for faster assistance.
8. In-App Help Center
The Trucking Caddy app includes a built-in Help Center with answers to frequently asked questions. To access it:
Open the Trucking Caddy app.
Tap the Menu icon.
Select Help & Support.
Browse articles or tap Contact Us to submit a support ticket directly.
9. Community Guidelines and Content Policies
For questions about what is and is not permitted in reviews, photos, entrance pins, or reports, please review our Community Content Rules, available in the App under Settings > Legal > Community Content Rules, or on our website.
10. Response Times
We are committed to the following response time targets:
General Support: 1–2 business days
Privacy and Data Requests: 3 business days (acknowledgment); 30 days (completion)
Legal Inquiries: 3–5 business days
Abuse and Content Reports: 1–5 business days (varies by severity)
Response times may be longer during holidays or periods of high volume. Urgent safety-related reports are prioritized.
11. Feedback and Suggestions
We genuinely value feedback from the trucking community. If you have a feature request, a suggestion for improving the app, or data you believe is incorrect, please submit it through:
In-App: Menu > Help & Support > Submit Feedback
Email: support@truckingcaddy.com
Trucking Caddy LLC | https://www.truckingcaddy.com | support@truckingcaddy.com
This document was last updated on April 10, 2026.